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Frequently Asked Questions

Find answers to common questions about our services, programs and workshops. Whether you're curious about our mental health support, the process for booking appointments or how our NDIS plan or self-managed services work, our FAQ section provides the information you need. If you can't find the answer here, feel free to contact us directly for more assistance.

What types of mental health support do you offer?

We offer counselling, therapy and specialised mental health programs.

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Do you support NDIS participants?

Yes, we support plan and self-managed NDIS participants.

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How do I book an appointment?

You can book an appointment through our website, by phone, or by email.

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Do you offer both in-person and online sessions?

Yes, we provide both in-person and online sessions.

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What is the process for starting with a new therapist?

Contact us to discuss your needs and we'll match you with a suitable therapist.​​

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How can I find the right therapist for my needs?

Our team will help you choose a therapist based on your specific requirements.

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What types of workshops do you provide?

We offer workshops on mental health, capacity building, and wellbeing.

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Are your programs suitable for children?

Yes, we have programs tailored for children.

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What is capacity building support?

Capacity building support helps individuals develop skills and resources to achieve their goals.

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How long are the counselling sessions?

Sessions typically last 50 minutes.

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Can I access your services if I'm not on the NDIS?

Yes, our services are available to everyone.

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What should I expect during my first appointment?

You'll discuss your needs and goals with your therapist and create a plan for your sessions.

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Do you offer group therapy sessions?

Yes, we offer group therapy sessions for various needs.

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How do your personal development courses work?

Our courses provide structured learning for allied health professionals to build essential skills that will assist on their current career paths.

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Are your resources available online?

Yes, many of our resources are available online.

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What qualifications do your therapists have?

Our therapists are qualified professionals with relevant degrees and certifications.

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How can I access your social work services?

Contact us to learn more and schedule an appointment with a social worker.

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Do you offer support for families and carers?

Yes, we provide support and resources for families and carers.

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Are your services confidential?

Yes, all our services are confidential.

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How do I cancel or reschedule an appointment?

You can cancel or reschedule by contacting us via phone or email, A full-service cost is charged if cancelling within 48hours.

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